Shipping policy

🚚 Kabukis Shipping Policy

1. 🕒 Order Processing

• We process orders once payment is confirmed, including bank transfer delays.

• Cut-off time: orders placed after 12:00 PM ship the next business day.

• Dispatch occurs on weekdays only (Mon–Fri), excluding public holidays.

2. 🗺️ Delivery Area & Carriers

• We ship nationwide within South Africa only.

• Shipments go via The Courier Guy or the next best available carrier.

• Delivery regions and estimated times are shown at checkout.

3. 💸 Shipping Fees & Free Delivery

• Shipping cost depends on order size and destination.

• Free shipping for orders over R700 excluding Townships and some Rural Areas.

• We do not ship to PO Box addresses.

• International orders are currently not available; you may email us to enquire.

• Orders only dispatch once payment is cleared.

4. 🚫 Local Pickup

• Local delivery or pickup is not currently available.

5. 📦 Lost, Damaged, or Faulty Items

• If your order arrives faulty or damaged, notify us within 24 hours via hello@kabukis.co.za with photos and your invoice number.

• We will facilitate a replacement or refund, including shipping costs, after verifying the claim.

• We will update you and guide you through the return process.

6. 🚀 Shipping Options

• We currently offer overnight & standard shipping, aiming to ship as soon as possible.

• Checkout will display the available options based on your location.

7. 🔍 Tracking & Notifications

• You'll receive an email when your order ships, including the tracking number and carrier details.

• If you have concerns, contact us at hello@kabukis.co.za.

8. 🕒 Special Cases (Backorders, Delays, and Restrictions)

• If an item is backordered or a made-to-order, we’ll clearly note the expected dispatch timeframe on the product page and during checkout.

• Shipping may be delayed during peak seasons or public holidays; such delays will be communicated promptly.

• For some rural or township addresses, we may need to redirect parcels to a nearby depot—we’ll reach out if that happens.

9. 🔄 Order Changes & Cancellation

• Once an order is placed, it is final.

• If you need to alter or cancel before dispatch, email us at hello@kabukis.co.za — we’ll consider it but cannot guarantee alteration.

• If your payment covers multiple orders and consolidation is possible, we’ll do our best to combine shipping.

10. 🌱 Sustainable Packaging

• We strive to use recyclable plastic bags and paper boxes where possible, supporting sustainable packaging practices.

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⏳ Estimated Delivery Table

*Delivery times are estimates and may extend during busy periods or rural deliveries.